Refund & Return Policy

Last Updated: 02/03/2026

Thank you for shopping with Rivera Cosmetics.

We want you to be satisfied with your purchase. Please read our return policy carefully.

 

1. 7-Day Return Policy

We offer a 7-day return policy from the date of delivery.

To be eligible for a return:

  • The item must be unused and unopened
  • The product must be in its original packaging
  • You must provide proof of purchase (order confirmation or receipt)
  • The return request must be made within 7 days of receiving the item

After 7 days, returns will not be accepted.

 

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Opened skincare products
  • Used products
  • Products with broken safety seals
  • Items damaged due to customer misuse
  • Promotional or discounted items (unless defective)
 

3. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A leaking product
  • A wrong item

You must contact us within 48 hours of delivery with:

  • Clear photos of the product
  • Photos of the packaging
  • Your order number

After verification, we will:

  • Replace the item, or
  • Issue a refund, depending on availability
 

4. Refund Process

Once your return is received and inspected:

  • You will be notified of approval or rejection.
  • If approved, the refund will be processed within 7–10 business days.
  • Refunds will be made via the original payment method.

Shipping charges are non-refundable unless the return is due to our error.

 

5. Return Shipping

  • Customers are responsible for return shipping costs.
  • Rivera Cosmetics is not responsible for lost return packages.
  • We recommend using a trackable shipping service.
 

6. Order Cancellation

Orders can be cancelled only if:

  • The order has not been shipped.

Once shipped, cancellation is not possible.

 

7. Allergic Reactions Disclaimer

We recommend performing a patch test before using any skincare product.

Rivera Cosmetics is not responsible for allergic reactions caused by individual skin sensitivity.

Please review ingredients before purchase.

 

8. Contact Us for Returns

To initiate a return, contact:

Email: riveraceylon@gmail.com
Phone: +94 77 224 5575
Website: www.riveraceylon.com

Include your order number and reason for return.